Support
Help for the Superior Polymer Crew app
Superior Polymer Crewis a private app for Superior Polymer’s coatings field crews to manage their trips, complete process touch-points, record material usage and drum lot numbers, log crew hours, and capture job-site photos. If you need help, have found a bug, or want to request a change, we’re happy to assist.
Contact Us
Email us at kyler.hillstrom@xeratec.com. We typically respond within one business day. To help us resolve your issue quickly, please include:
- The device you’re using and the app version
- A description of the problem and the steps that led to it
- Screenshots, if helpful
Common Questions
How do I sign in?
The App uses an individual account — your email address and password. If you don’t have an account, forgot your password, or can’t sign in, contact your Superior Polymer administrator or email us at kyler.hillstrom@xeratec.com.
The app isn’t syncing.
The App works offline and syncs your entries and photos when a connection is available. Make sure the device has internet access, then reopen the app. If the problem continues, contact support with your device details.
My photos aren’t uploading.
Photos upload in the background once the device is online. Confirm the device has a connection and that you granted the App camera and photo permissions in the device settings. If they still don’t upload, contact support.
I made a mistake on an entry.
Trips, touch-point completions, and material entries are recorded in Superior Polymer’s business systems. To correct an entry, contact your administrator or email kyler.hillstrom@xeratec.com.
Privacy
For details on how the App handles data, see our Privacy Policy.